Dispatch & Delivery

Packaging

We've adopted a strict No-Plastic policy since 2016. And all the more so when as at June 2018, reports showed that the garbage trail in the Pacific Ocean is 3-times the size of France, as well as the fact that plastic takes 400-yrs to decompose on landfill sites.

This means:

• We don't do plastic tubs.
• We don't do plastic scoops.
• We don't do aluminium pouches - they may be landfill-friendly but they aren't biodegradeable.
• We don't do bubble wrap (unless it's been sent to us by a supplier so we'll recycle it onwards in our own packaging).

What we do:

• We package all our products in fully recyclable or biodegradable, compostable materials and components.
• We recycle every scrap of packaging from our suppliers straight back out to our clients, and if we run out ...
• We use Ecoflow biodegradeable loose fill.

Delivery

• We use ParcelForce as our UK courier delivery service, and we always aim to get your order on its way to you within 2 working days, if not sooner. However, sometimes delays may occur which are beyond our control - we're pleased to say these are rare, but they can happen. Please let us know if your item has not been received within 5 working days and we will do our best to investigate for you.